Delivery Driver Management with Signed Proof of Delivery
Plan shifts, assign deliveries and collect a signed proof of delivery for every drop - in the same platform that already runs your marketing and orders.
If your business delivers its own products, driver management is usually spread across a spreadsheet, a group chat and someone's memory. Who is on shift today, which orders go on which route, and did the customer actually receive the package? BScale AI's driver management module answers those questions in one place: drivers, shifts, delivery assignments and signed proof of delivery, all inside the same Operations Center that holds your orders and leads.
Because delivery lives next to the rest of your operations, you are not copying order details between systems. An order that arrives - including orders synced from your WooCommerce store - can be assigned to a driver, tracked through the delivery, and closed with a signature that proves the handover happened. When a customer calls to ask where their package is, the answer is on the screen, not in a driver's pocket.
This is delivery driver management built for small and mid-size businesses: no separate logistics platform to buy, no per-seat licenses, and no integration project. It is one module of a platform you may already use for campaigns, creative and lead management.
Shift planning and delivery assignments in one view
Start with your people: register each delivery driver and manage their shifts, so you always know who is available before you promise a delivery window. Assignments connect a driver to the deliveries they are responsible for, so the day's work is explicit rather than negotiated over the phone.
Everything sits in the Operations Center alongside orders and leads. That matters in practice: the person coordinating deliveries sees the same order records the store produced, and the person answering customers sees the delivery status without asking anyone. One source of truth replaces three partial ones.
Signed proof of delivery for every handover
The end of a delivery is where disputes start: "it never arrived", "someone else signed for it", "it came damaged and late". BScale records a signed proof of delivery for each handover, so the record of who received what, and when, is captured at the door instead of reconstructed days later.
Signed confirmations protect both sides. Your business has evidence for chargeback disputes and customer-service conversations, and your customers get a delivery process that feels professional rather than improvised. For teams selling through WooCommerce, the chain from paid order to signed delivery is complete and reviewable.
Connected to orders, leads and the rest of your operations
Driver management is not an island. Orders flow in from your store, leads are progressing through the pipeline, and support threads capture customer questions - all in the same workspace. When delivery is a step in that flow instead of a separate tool, handoffs stop leaking information.
Workspace sharing with role-based access means a delivery coordinator can get exactly the permissions they need, enforced server-side, without seeing billing or campaign settings. You decide who manages drivers, who views delivery status, and who does neither.
Why manage deliveries inside a marketing platform?
Because for a small business, marketing and operations are the same story. The campaign brings the order, the order becomes a delivery, and the delivery experience decides whether the customer buys again. Keeping those stages in one platform means fewer subscriptions, fewer logins and fewer places where data goes stale.
BScale is pay-per-use with a prepaid wallet, so adding driver management does not mean a new seat-based contract. You use what you need, and the live price catalog is always visible on the pricing page.
Frequently asked questions
- What is proof of delivery and why does it matter?
- Proof of delivery is a signed confirmation, captured at handover, that the recipient received the delivery. It matters because it turns delivery disputes - missing packages, wrong recipients, chargebacks - from arguments into records. BScale AI captures a signed proof of delivery for each handover as part of its driver management module.
- Can I manage driver shifts and assignments in BScale AI?
- Yes. The driver management module covers delivery drivers, their shifts, and their delivery assignments, so you can plan who works when and which deliveries each driver is responsible for, all inside the Operations Center.
- Does driver management connect to my WooCommerce orders?
- Yes. BScale AI syncs products, orders and store analytics from WooCommerce. Synced orders live in the same Operations Center as your deliveries, so an incoming order can be assigned to a driver without retyping anything.
- Can I limit what a delivery coordinator sees in the system?
- Yes. BScale AI supports workspace sharing with role-based access control, and permissions are enforced on the server. You can give a coordinator access to drivers and deliveries without exposing billing, campaigns or other areas.
- Do I pay per user for the driver management module?
- No. BScale AI has no seat licenses. Billing is pay-per-use from a prepaid balance wallet, with itemized invoices. Current prices are listed in the live price catalog on the pricing page.